Frequently Asked Questions - Zuri Designs Inc

A collection of the most frequently asked questions and common issues.

Do you ship internationally?

We currently ship to customers all over the world.

USA and Canada customers can place their order on our website.

If you live outside the USA and Canada, please send a list of the molds you want along with your shipping address to support@zuri-inc.com. We will manually prepare an invoice and send you a secure payment link via the website’s payment platform. You will not be sharing any personal payment information, with us, as your financial details are encrypted.

International customers, before you place an order with us, please check with your nearest Zuri retailers, as they may have the items you wish to purchase in stock. A list of international retailers is available on our website under the heading Wholesale.

What is your return policy?

We have a 30-day, no-questions-asked return policy! Shipping charges are non-refundable. To qualify for a refund, product(s) must arrive at our warehouse within 30 days of the original shipment and in the same condition we shipped it – unopened, unused, and undamaged. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer’s expense. To get a return started please email us at support@zuri-inc.com to request a return authorization number.

When can I expect to receive my order?

We process orders promptly in the order they were received. In most cases, we ship within 2 business days from the date of purchase. Take into consideration the distance between our warehouse in Gainesville, Florida to your destination. We know you are anxious to get your orders and start crafting, so we strive to get your order to you as quickly as possible and we make sure it leaves our warehouse FAST.Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.

What happens if an item I ordered is found to be out of stock?

If an item you ordered is out of stock for whatever reason, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable. We understand that some of you will not be able to utilize particular supplies unless the entire order is available. We will use our best judgement to contact you if needed.

Do you have a “walk-in” store?

At this time, we only sell our products online. However, we are working to create partnerships with craft stores so that you could find our products at a retailer near you.

How can I obtain coupon codes?

We announce all our sales and promotions (and the relevant coupon codes on social media). Please follow us to get updates:

You can also find us on YouTube, where we post video tutorials and product unveiling.

I need to make an adjustment to my order. What do I do?

We strive to ship our product very fast, in most cases the same day the order has been placed. If your order has not already been processed, we will be happy to accommodate you. Please email us ASAP with any corrections. Additions or changes may lengthen the processing time. For this reason, we encourage customers who are interested in adding more than one or two items to place a separate order.

How do I contact you?

Please email us at:support@zuri-inc.com
You can also fill out the contact form on our website.

Do you sell wholesale?

We welcome inquiries from retailers in the USA and Canada who would like to sell our products in their stores. To find out more, please use the relevant contact form on our website, under the ‘Get In Touch’ tab.