Frequently Asked Questions

A collection of the most frequently asked questions and common issues.

 

Do you ship internationally?
At the moment we are only shipping within continental US, but we are in the process of expanding to Canada, Australia and Europe. We will send our regular newsletters with updates to all registered members.
What is your return policy?
We have a 30-days, no questions asked, 100% Money-Back Guarantee! If you are unhappy with any product you receive, you may return it, undamaged and unopened, within 30 days of the date we shipped it and we will cheerfully refund your product total. We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 30-day refund policy.
To qualify for the refund, product(s) must arrive at our warehouse within 30 days of the original shipment and in the same condition we shipped it – unopened, unused, and undamaged. Please repack the products carefully for the return trip to avoid damage in transit. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer’s expense. If you believe there will be a problem with the product reaching us within the 30-day period, contact our customer service department to make special arrangements. We’re here to help and to work with you to find a solution.
For our customers’ protection, we maintain a very high level of quality control on products shipped out of the Zuri Designs Inc warehouse. Once in a great while a customer will inform us that they open a product packaged by the manufacturer and the product is defective. In the event you receive a defective product, please contact us immediately so we may work to remedy the situation.
If the return is due to our error, we will, of course, pay your return shipping costs.
If you are planning on returning an order please email us at [email protected] to request a return authorization number.
When can I expect to receive my order?
We process orders promptly in the order they were received. In most cases, we ship within 2 business days from the date of purchase. Take into consideration the distance between our warehouse in Ocala, Florida to your destination. We know you are anxious to get your orders and start scrapping, so we strive to get your order to you as quickly as possible and we make sure it leaves our warehouse fast.
Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.
What happens if an item I ordered is found to be out of stock?
If an item you ordered is out of stock for whatever reason, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable. We understand that some of you will not be able to utilize particular supplies unless the entire order is available. We will use our best judgement to contact you if needed.
Do you have a “walk-in” store?
At this time, we only sell our products online. However, we are working to create partnerships with craft stores so that you could find our products at a retailer near you.
How can I obtain coupon codes?
From time to time, we are emailing coupons and special offers to all our registered members. To sign up, click HERE and fill out the form.
I need to make an adjustment to my order. What do I do?
We strive to ship our product very fast, in most cases the same day the order has been placed. If your order has not already been processed, we will be happy to accommodate you. Additions or changes may lengthen the processing time. For this reason, we encourage customers who are interested in adding more than one or two items to place a separate order.
How do I contact you?
You can contact us by emailing at [email protected], or by filling out the contact form on our website.
Do you sell wholesale?
We welcome inquiries from retailers who would like to sell our products in their stores. To find out more, please use the relevant contact form on our website, under the ‘Get In Touch’ tab.