International customers can now place directly on our website. Please fill in all your details, including your phone number, to avoid processing delays.

International customers, before you place an order with us, please check with your nearest Zuri retailers, as they may have the items you wish to purchase in stock. A list of international retailers is available on our website under the tab SHOP GLOBAL.

Returns are accepted as described in detail in the dedicated section on this website that you can find HERE.

Please read it carefully before seeking to return an item.

We process orders promptly in the order they were received. In most cases, we ship within 2 business days from the date of purchase. Please note that if your shipping address is different from your billing address, there may be shipping delays if we determine that we need additional information from you to ensure that the order is not fraudulent.

Except in some limited circumstances, our website is set not to accept orders for out-of-stock items. However, discrepancies in inventory can occasionally happen. If an item you ordered is out of stock, we will refund the amount of the out-of-stock item from the total and you will be notified by email.

At this time, we only sell our products online. However, we are continuously working to create partnerships with craft stores so that you could find our products at a retailer near you.

We announce all our sales and promotions (and the relevant coupon codes on social media). Please follow us to get updates. Links to our social media accounts can be found at the top of each website page. Clicking on them will take you to the relevant social media account.

We strive to ship our product very fast, in most cases the same day the order has been placed. If your order has not already been processed, we will be happy to accommodate you. Please email us ASAP to support@zuri-inc.com with any corrections.

Additions or changes may lengthen the processing time. For this reason, we encourage customers who are interested in adding more than one or two items to place a separate order.

Please email us at:support@zuri-inc.com

You can also fill out the contact form on our website on the top menu, under the tab CONTACT US. We strive to reply within hours of receiving your message, but at times it may take longer, depending on our work load.

You can also send us a direct message on our Facebook page Zuri Designs.

While you can also send messages on Instagram, receiving a reply might take longer, due to Instagram settings that tend to push your messages down in the queue each time an Instagram follower comments on our posts.

We welcome both domestic and international retailers who would like to sell our products in their stores. To find out more, please check out the Terms and Conditions for your region on our website, under the WHOLESALE tab found on the top menu of our website. On the same page, you will also find an application form that is applicable to all retailers. Please do not complete the form without first reading the terms and conditions.